Refund policy

REFUND, RETURN & SURRENDER POLICY

At Baby Beaks Redland Bay, the health, safety and lifelong wellbeing of every bird is our priority. Because birds are living animals rather than ordinary retail products, we ask customers to carefully consider their circumstances, lifestyle and ability to provide lifelong care before reserving or purchasing a bird.

CHANGE OF MIND

Baby Beaks does not offer refunds, returns or exchanges for change of mind after a bird has been reserved, purchased or collected.

This includes, but is not limited to:

• A change in the customer’s personal circumstances
• A family member changing their mind
• Rental or housing restrictions
• Allergies
• The bird’s noise, mess, personality or natural behaviour
• The bird not bonding with a particular person
• Existing pets not accepting the bird
• The customer no longer having sufficient time, space or finances
• The customer deciding that the chosen species is no longer suitable

Customers are responsible for researching the species and ensuring they can provide suitable housing, nutrition, enrichment, veterinary care and ongoing companionship before committing to a bird.

DEPOSITS AND CANCELLATIONS

Deposits secure a particular bird and remove that bird from availability to other potential homes. Deposits are not refundable for change of mind or customer cancellation, except where required by law.

If Baby Beaks is unable to complete the sale or supply the reserved bird, any amount paid toward that bird will be refunded unless the customer agrees to transfer the payment to another available bird.

COLLECTION

Birds may only be collected after Baby Beaks has personally confirmed that the bird is fully weaned and ready to leave our care. Automated Shopify emails do not mean that a bird is ready for collection.

Customers must not attend for collection until a collection appointment has been personally confirmed by Baby Beaks.

HEALTH CONCERNS

Customers must contact Baby Beaks as soon as possible if they have a genuine concern about a bird’s health following collection. We may request a written examination or report from a qualified avian veterinarian so the circumstances can be properly assessed.

Baby Beaks is not responsible for illness, injury, escape or death caused after collection by unsuitable housing, incorrect diet, accidents, exposure to toxins, other animals, failure to follow care instructions, delayed veterinary treatment or other circumstances outside our control.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law. Where a bird or product does not meet an applicable consumer guarantee, the appropriate remedy will be assessed in accordance with the law and the individual circumstances.

SURRENDERING A BIRD

Baby Beaks understands that exceptional circumstances can arise. In certain situations, we may agree to accept a bird as a surrender to help protect its welfare and find it a suitable new home.

Surrenders are considered individually and must be discussed and approved by Baby Beaks before the bird is brought to us. Acceptance is not automatic and will depend on our available space, the bird’s health, behaviour and individual circumstances.

A surrender is not a return, refund, exchange or buy-back arrangement. No refund, payment, store credit or other compensation will be provided for a surrendered bird.

The person surrendering the bird must honestly disclose all known health conditions, behavioural concerns, veterinary history and relevant background information. Baby Beaks may request veterinary testing or documentation before accepting a surrender.

PRODUCTS AND SUPPLIES

We do not offer change-of-mind refunds for opened food, supplements, veterinary products or other goods that cannot be safely resold.

If a product is faulty, damaged, unsafe, incorrectly supplied or does not match its description, please contact Baby Beaks with your order details and photographs. Your request will be assessed in accordance with the Australian Consumer Law.

For questions about this policy, a health concern or a possible surrender, please contact Baby Beaks Redland Bay through our official Facebook page before returning or bringing any bird or product to us.